Your privacy is more than a legal obligation to us — it is e19's genuine commitment to every player. This document clearly explains how we collect, use, store, and protect your personal information every time you use our platform.
E19 has built a comprehensive data protection system to ensure every Malaysian player's personal information is always safeguarded and never misused.
All data transmitted between your device and e19's servers is protected with industry-standard 256-bit SSL encryption. This means no third party can intercept or read your information while in transit.
Your personal information is stored in databases protected by strict access controls. Only authorised e19 staff may access this data, and every access is recorded in a traceable audit log.
E19 has never and will never sell, rent, or transfer your personal information to any third party for commercial marketing purposes without your explicit consent, which is revocable at any time.
You have the full right to access, correct, transfer, or request the deletion of your personal data at any time. The e19 support team is ready to help you exercise these data rights with ease.
E19 operates in accordance with the principles of Malaysia's Personal Data Protection Act (PDPA) and international data protection standards. We take our legal responsibilities towards every user seriously.
In the event of any security incident that may involve your data, e19 is committed to notifying you within the stipulated timeframe and taking immediate remedial action to protect your interests.
E19 (hereinafter referred to as "we", "the platform", or "e19") values the privacy of every user who registers and uses our services. This Privacy Policy is designed to provide complete clarity on how we handle your personal information — from the moment you browse our website to when you become an active member regularly playing on the e19 platform.
This policy applies to all information collected through:
We encourage you to read this document thoroughly. If any section is unclear, our support team is available at any time to provide further clarification.
E19 collects your personal information through various means depending on how you interact with our platform. Generally, the data we collect can be divided into three main categories:
| Data Category | Examples of Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, identity card or passport number | Registration form and KYC process |
| Contact Data | Email address, phone number, residential address | Account registration and profile updates |
| Financial Data | Bank account details, payment methods, transaction history | Deposit and withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automatically upon platform use |
| Gaming Data | Wagering history, games played, account balance | Activity while using the platform |
| Communication Data | Support chat logs, emails sent to us | Interaction with the Support Team |
Every piece of information we collect has a clear and legitimate purpose. e19 uses your personal data for the following purposes:
E19 will not use your data for any purpose other than those stated above without obtaining your consent first. You may withdraw consent for marketing purposes at any time via your account settings or by contacting our support team.
E19 takes a highly cautious approach to sharing user information. We does not sell your personal data to any third party. However, under the following limited circumstances, we may need to share your information:
All third parties working with e19 are required to comply with strict data protection standards and may only use shared information for the purposes specified in the agreement between both parties.
E19 uses cookies and similar tracking technologies to enhance user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the e19 platform.
Protecting your personal information is an absolute priority for e19. We continuously invest in comprehensive security infrastructure to ensure your data is always safeguarded against increasingly sophisticated cyber threats.
Key security measures we have implemented:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We ask for your cooperation in keeping your account safe by not sharing your password and using a secure internet connection.
As an e19 user, you have certain rights regarding your personal data that we fully respect. These rights can be exercised by contacting our customer support team:
You have the right to obtain a copy of the personal information we hold about you at any time. This request will be processed within 30 calendar days.
If you find that your information is inaccurate or incomplete, you may request that we correct or update it promptly.
Under certain circumstances, you may request that we delete your personal data — subject to our legal obligations to retain certain records.
You may ask us to restrict how we process your data — for example, while you are disputing the accuracy of the information we hold.
You may request your personal data in a structured, machine-readable format, allowing you to transfer that information to another service provider.
You may object to the processing of your data for direct marketing purposes at any time, and e19 will cease such processing immediately.
E19 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following are general guidelines for our data retention periods:
When data is no longer needed, e19 will ensure it is securely deleted using methods that prevent any possibility of recovery.
E19 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever we make significant changes, we will:
We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Your continued use of the e19 platform after any changes are published will be considered your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your data rights, the e19 privacy team is ready to assist you. We are committed to responding to all privacy-related inquiries within a reasonable timeframe.
You can reach us through the following methods:
When contacting us regarding a data request, please include your full registered name and account number so we can process your request quickly and accurately. All data rights requests will be handled within 30 calendar days of receipt.
This Privacy Policy should be read alongside the following documents for a more complete understanding of the e19 platform.